Here is the short version: if you were a Bank of America customer between 2018 and 2021 and you ever used a 7-Eleven ATM to check your balance, you may have been charged twice for the same transaction without knowing it. A class action lawsuit called that out, Bank of America agreed to pay $2.25 million to settle, and the court gave that settlement final approval on August 21, 2026.
The claim deadline has passed. But if you filed before June 29, 2026, your payment is coming.
At a glance
| Settlement fund | $2,250,000 |
| Claim deadline | June 29, 2026 — now closed |
| Final court approval | August 21, 2026 |
| Payments expected | Late 2026 or early 2027 |
| Settlement administrator | Kroll Settlement Administration |
| Phone | 833-447-8321 |
| Case | Schertzer, et al. v. Bank of America, N.A., et al., No. 3:19-cv-00264-DMS-MSB (S.D. Cal.) |
What Bank of America Was Actually Doing
Picture this: you walk up to a 7-Eleven ATM, tap “Check Balance,” see your balance on screen, and walk away. Simple enough.
Except Bank of America was logging that as a billable out-of-network transaction and charging you a fee. More than once. In the same visit. Without your knowledge.
The ATMs in question were owned and operated by a company called FCTI, Inc., which runs the ATM network inside 7-Eleven stores across the United States. You would have had no way to know that from looking at the machine. From a customer’s perspective, it was just an ATM.
The class action, filed in 2019 in the Southern District of California, argued that what Bank of America was doing violated the account agreement customers had signed. The bank charged multiple out-of-network balance inquiry fees during a single ATM visit, when the terms customers agreed to indicated they would be charged once.
Bank of America said it did nothing wrong. But after years of litigation, it agreed to pay $2.25 million rather than keep fighting in court. That is pretty much how most class actions end: not with a dramatic courtroom verdict, but with a settlement that lets both sides move on.
Who This Settlement Covered
The class period ran from May 1, 2018 through November 16, 2021. To be part of this settlement, you had to be a Bank of America account holder during that window and have been charged more than one out-of-network balance inquiry fee during the same visit to an FCTI ATM inside a 7-Eleven.
One important wrinkle: there was a separate lawsuit called Weiss v. FCTI Inc. that also involved these same ATMs. If you already received a payment from that case, you were not eligible to collect again from this one. The same harm cannot be compensated twice.
Current customers vs. former customers
This is where the settlement split people into two groups:
If you still have a Bank of America account, you did not have to do anything. The settlement administrator, Kroll, identified current customers from bank records and processed their payments automatically. Your money will come as a direct account credit.
If you closed your Bank of America account at any point before the settlement was finalized, you were a former customer and had to file a claim by June 29, 2026 to get paid. No claim form, no payment — that is just how it works once an account no longer exists for the bank to credit.
How Much Will People Actually Receive?
Here is the honest answer: nobody knows exactly, and anyone who told you a specific dollar figure was guessing.
The $2.25 million is the gross settlement fund. Before that gets distributed to class members, several things come out of it first: attorneys’ fees (the legal team requested up to 30% of the fund), administrative costs for running the claims process, and service awards to the named plaintiffs who actually filed the original case.
What is left after all that gets divided equally among everyone who qualifies, whether they were automatically included as current customers or filed a claim as a former customer. The more people who are in the class, the smaller each individual share.
The exact payout per person could not be calculated until after the June 29, 2026 deadline passed and all claims were counted. That number is now being finalized internally.
The Timeline: From Lawsuit to Your Wallet
A lot happened between 2019 and now. Here is how the case moved:
- 2019 – Lawsuit filed in federal court in San Diego, California
- May 2018 to November 2021 – The window during which the double-charging allegedly occurred (this became the class period)
- Early 2026 – Settlement agreement reached between the parties
- June 29, 2026 – Deadline for former customers to file a claim
- July 7, 2026 – Last day to opt out of the settlement or file a formal objection
- August 21, 2026 – Federal judge granted final approval at the final approval hearing
- Late 2026 / Early 2027 – Expected window for payments to go out
The final approval hearing is the last major milestone. Once a judge signs off, the administrator completes the claims review and starts cutting checks or processing account credits. As long as no appeal is filed by someone who objected, payments should go out within a few months of approval.
What to Do If You Filed a Claim
If you submitted your claim before the June 29, 2026 deadline, the main thing to do now is wait.
One thing worth doing: make sure your contact information is current with Kroll. If you were a former customer and your check is going to a mailing address that has since changed, call Kroll at 833-447-8321 or write to them at Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391. Address corrections are typically possible before checks are printed and mailed.
Current customers who are being paid by automatic account credit do not need to do anything.
What If You Missed the Deadline?
The June 29, 2026 deadline was firm and the court has since given final approval. There is no petition process or late-filing exception for a closed class action settlement.
If you believe you were affected and did not receive any notice about the settlement, you can contact Kroll to ask. But the realistic outcome is that the window is closed for this case.
Going forward, the best way to not miss these situations is to stay current with settlements while they are open. Our list of open class action settlements is updated weekly and covers every active settlement we have verified.
Watch Out for Scams Riding This Settlement
Any time a class action gets media attention, scammers follow. A few things to know:
Legitimate class action settlements never charge you a fee to file a claim or receive a payment. If anyone contacts you asking for money in connection with this settlement, it is a scam.
Kroll’s official communication comes from official Kroll domains and the settlement-specific website. If you receive an email from an address that looks off, or a phone call asking for your Social Security number or bank account details, do not engage. Settlements only need a mailing address and sometimes an email for former customers. They do not need your account login or a payment.
For a full breakdown of how to spot these schemes, see our guide to class action settlement scams.
Frequently asked questions
If you were a former Bank of America customer and did not file a claim by June 29, 2026, then yes, the window has closed. If you are a current Bank of America customer who used a 7-Eleven ATM between May 2018 and November 2021, you should receive an automatic account credit without having filed anything.
Kroll sent notice by email or first-class mail to addresses on file with Bank of America. If you did not receive anything, that does not necessarily mean you were not a class member, it may mean the contact information on file was outdated. The class definition is: Bank of America account holder between May 1, 2018 and November 16, 2021, charged more than one out-of-network balance inquiry fee in a single visit at an FCTI-owned 7-Eleven ATM.
If you are a current account holder receiving an automatic credit, or a former customer who filed a valid claim, expect payment in late 2026 or early 2027. The exact timing depends on how quickly Kroll completes the claims review process following the August 21, 2026 final approval.
Contact Kroll Settlement Administration directly at 833-447-8321 or in writing at Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391. Do this as soon as possible, before checks are printed.
No. Bank of America has been involved in several separate class actions over different types of fees. This settlement is specifically about duplicate out-of-network balance inquiry fees at FCTI-owned 7-Eleven ATMs between 2018 and 2021. Overdraft cases are completely separate proceedings with different class periods and different eligibility rules.
It is real. The case was filed in federal court, handled by the U.S. District Court for the Southern District of California, and received final approval from a federal judge on August 21, 2026. Kroll Settlement Administration is one of the largest and most established claims administrators in the country. No legitimate part of this process will ever ask you to pay a fee or hand over financial credentials.
If you filed a claim and have questions about your payment status:
Phone: 833-447-8321
Mail: Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391
The settlement website set up by Kroll was the official filing portal during the claim period.
Looking for settlements you can still claim today? See our verified list of open class action settlements. Want to understand how these payouts actually work before you file anything? Read our guide on how class action settlements work.
This article is for informational purposes only and does not constitute legal advice. Settlement details are based on court-approved documents and publicly available information as of the date of publication. Always verify current status directly with the settlement administrator.