Quick Answer: Johnson & Johnson Consumer Inc., now Kenvue Brands LLC, agreed to pay $4.7 million to settle claims that the Neutrogena Skin360 skin scanner collected facial data without consent in Illinois. If you used any Skin360 skin assessment while living in Illinois between December 9, 2019 and May 5, 2023, you can file a claim by November 25, 2026. No documents are needed, and the net fund is split equally among valid claims.
Key Takeaways
- Settlement fund: $4.7 million, with no money returning to the company
- Claim deadline: November 25, 2026
- Opt out and objection deadline: November 10, 2026
- Final approval hearing: December 17, 2026, 10:00 a.m. ET, Trenton, New Jersey
- Payment: an equal share of the net fund
- No documents or receipts are needed
- The defendant denies wrongdoing
Quick Summary
| Item | Detail |
|---|---|
| Settlement fund | $4,700,000 |
| Class period | December 9, 2019 to May 5, 2023 |
| Who is covered | People in Illinois who used any Neutrogena Skin360 skin assessment |
| Claim deadline | November 25, 2026 |
| Opt out and objection deadline | November 10, 2026 |
| Final approval hearing | December 17, 2026, 10:00 a.m. ET |
| Official site | Skin360BIPASettlement.com |
| Administrator | Eisner Advisory Group |
| Case | Melzer v. Johnson & Johnson Consumer Inc., No. 3:22-cv-03149, U.S. District Court, District of New Jersey |
What the Neutrogena Skin360 Settlement Is About
Skin360 was a tool that analyzed a customer’s skin using a phone camera and a small scanner. The lawsuit says it captured scans of face geometry without first giving the written notice and obtaining the written consent that Illinois requires under the Biometric Information Privacy Act, or BIPA.
The defendant denies wrongdoing, and the court has not ruled on the claims. BIPA cases are common. Another recent one is our HireVue BIPA settlement guide.
Who Qualifies
You qualify if you used any Skin360 skin assessment while in Illinois between December 9, 2019 and May 5, 2023. You do not need to have bought a product.
How Much Will You Get?
Each valid claim receives an equal share of the net fund, which is the $4.7 million minus administration costs, attorney fees and service awards. Settlement trackers report that class counsel may request up to one third of the fund plus costs, and $5,000 service awards. The final amount per person depends on how many people file. See how class action payouts are calculated.
How to File a Claim
- Go directly to Skin360BIPASettlement.com. Do not use links in unsolicited emails or texts.
- Enter your contact details. A Settlement Claim ID from your notice is optional.
- Confirm under oath that you used Skin360 in Illinois during the class period.
- Submit by November 25, 2026.
- Save your confirmation.
Filing is free. See how to claim settlement money and what to do when you get a class action notice.
Opting Out or Objecting
You have until November 10, 2026 to opt out or object. Opting out preserves your right to sue separately but means no payment. If you do nothing, you receive no money and give up the right to sue over these claims.
When Will Payments Be Made?
Not before the judge decides whether to approve the settlement on December 17, 2026, and any appeals are resolved. Expect payment in the months after approval.
Watch for Scams
Use only the official website. Never pay to file, and never share your full Social Security number or bank login. Report fraud at ReportFraud.ftc.gov and see our guide to class action settlement scams.
Is the Payment Taxable?
Privacy settlement payments may count as taxable income. See is settlement money taxable and ask a tax professional.
Common Questions About the Neutrogena Skin360 Settlement
Can I still file a Neutrogena Skin360 claim?
Yes, until November 25, 2026.
How much will I get from the Skin360 settlement?
An equal share of the net fund. The amount depends on how many valid claims are filed, and no official estimate exists yet.
I do not live in Illinois. Can I file?
No. The class is limited to people who used Skin360 in Illinois.
What is BIPA?
The Illinois Biometric Information Privacy Act requires companies to give notice and get written consent before collecting biometric data such as face geometry scans.
Do I need proof that I used Skin360?
No documents are required. You make a sworn statement in the claim form.
Is Skin360BIPASettlement.com legitimate?
Yes. It is the official site for Melzer v. Johnson & Johnson Consumer Inc., run by Eisner Advisory Group.
Summary
The Neutrogena Skin360 settlement splits $4.7 million among Illinois residents who used the Skin360 scanner. File by November 25, 2026, and see our open class action settlements for other claims.
Official Settlement Notice
Read the court approved long form notice for the Neutrogena Skin360 settlement below.